Refund policy

I have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact me at chris@chrismossart.com.

Postage for returned items is at the collector’s expense.

You can always contact us for any return question at chris@chrismossart.com.

Damages and issues
Please inspect your order upon receipt and let me know immediately if there are any issues at chris@chrismossart.com.

Exceptions / non-returnable items
Commissioned originals are non-returnable and are subject to your Collectors Agreement.

Unfortunately, I cannot accept returns on sale items or gift cards.

Refunds
I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since I’ve approved your return, please contact us at chris@chrismossart.com.